FAQ - Frequently Asked Questions

Call us for any questions or concerns: 800-902-4247
1. How does it work?

There are three ways to see a dermatologist.

A. Photo Submission using our app
If you have a skin condition, you can have a virtual consultation with a Dermatologist by taking photos of your skin and submitting them to a Dermatologist through the DermCheck App. A Dermatologist will review the photos along with your medical history and will give you a customized treatment plan, similar to an in-office Dermatology visit. If prescriptions are needed, they are sent electronically to the pharmacy of your choice.

B. Live Video Chat
Video chat or phone call with a board certified dermatologist to get a diagnosis, treatment plan, and prescription sent to your pharmacy. Most PPO insurances are accepted. Click here to make an appointment.

C. At Home Visits
Many people feel more comfortable with seeing a dermatologist at the comfort of their own home. We can send one of our Board Certified dermatologists to your home for a fee of $500. If you do choose to do a home visit, please call 800-902-4247 to arrange a home health visit.

2. Which state is DermCheck currently available?

California

3. How much does it cost?

Photo submission via the app: $39.95

Live video chat: $70

Home visit: $500

4. Can I use my insurance?

Yes! Most PPO insurances are accepted. Please call us at 800-902-4247 for insurance verification.

5. Which conditions are treated on DermCheck?

Currently we evaluate and treat the following conditions:

Ditch the waiting and see a dermatologist by phone! Live video chat with board certified dermatologist and get diagnosis, treatments, and medications prescribed. Call us at 800-902-4247 or click the button below.
6. What are the benefits of using the app instead of going to a dermatology office?
7. What is the Satisfaction Guarantee?

If you're not happy with your visit, you get your money back. Simple.

8. Who evaluates the photographs and medical history?

All photographs and medical histories are reviewed by top U.S. Dermatologists who hold an active license to practice in your own state. Our team ensures that every physician goes through a rigorous selection process and background check.

9. Are the photographs evaluated by a computer program?

No. Every photograph is evaluated by a Dermatologist. No computer programs are used to generate any report.

10. Can I ask questions after the visit?

Yes, every visit includes a 30 day post visit dialogue with your Dermatologist at no additional cost.

11. Is any of my personal identifying information shared?

No. We do not share any personal information with anyone. All information is fully encrypted, HIPAA compliant, and on secure servers behind Firewalls and SSL certificates. (SSL certificate provided by GeoTrust.)

12. Will the doctor come to my home?

We have home health services and a doctor will come to your home. Many people feel more comfortable with seeing a dermatologist at the comfort of their own home. We can send one of our Board Certified dermatologists to your home for a fee of $500.

13. Who are the Doctors?

Our doctors are the top US dermatologist practicing in your own state. Please visit our doctors section for the list of doctors.

14. Is there any outsourcing?

No. The doctors treating you hold an active medical license to practice in your own state.